We offer full refund or exchange for online purchase within 4 weeks, where the items purchased are not sale items, intimate wear or jewellery. Goods returned must be in original purchase condition, unwashed, unworn and with tags attached.
If goods are faulty, damaged or not as described we offer refund or exchange within 4 weeks. We do not refund the cost of postage for original purchase or returned goods but replacement goods or exchanges will be sent free of charge.
We offer exchange only for online purchases of sale items within 4 weeks as long as the garment is in original purchase condition, unwashed, unworn and with tags attached.
Items can be returned by post or by person in store.
If returning to a store please have your order number with you.
If returning by post please contact us by email at email@example.com or phone on 03 8495 3834 before returning your items.
If returning by mail please post to;
milli lulo Shop 263 Pacific Epping 571-583 High Street Epping Vic 3076.
For secure online payments we use Eway. milli lulo does not store your credit card details on file. We offer the following payment methods: Visa, Mastercard
Please check that you have entered your information correctly.
For security reason some overseas issued cards cannot be accepted. Please use a card issued by an Australian financial institution.
Our secure payment provider Eway, will email you with relevant information regarding any failed transaction attempts, in some cases this might request that you contact your bank to check the status of your cards available credit.
All prices on our website are in Australian Dollars.
All orders are shipped from Melbourne, Australia. Currently we only ship to Australian addresses.
Once your order has been dispatched,
Your tracking ID will be located at our Epping store should you require the tracking number please contact Epping on 8405 3834 .You will then be able to track your parcel online with your tracking Id at www.australiapost.com
We do our best to process and dispatch all orders within 1 business day.
Please note that our excepted time of delivery could take up to 3- 7 days normal trading with Australia post.
Please allow 7 days to receive your parcel according to Australia post guidelines, should you have any quires please contact Australia post with your tracking Id to follow up your parcel.
Sorry, we do not offer lay-by for online.
You must be logged into your online account for your purchase history to display or to have your purchases count towards your account with us. By loggin in your shipping details can be recorded to save time next time you checkout. You must be logged in so our system can identify that you are in the friends of milli lulo loyalty program for your discount or any other promotions to apply.
During check-out a promo code entry field is available for you to apply any valid promotional codes to your order. If you submit an invalid or expired code the checkout page will let you know. Any valid codes will then show comments against the items in your order and update the sub total of your order accordingly.
There could be several reasons why payment might not be working for your order. Feel free to contact Customer Service via phone of Facebook Chat to get help.
Since we have weekly new arrivals products may sell out during the season.
If the colour or size isn’t shown on the product detail page, it is no longer in stock online.
If you are after an out of stock item please contact us by email at firstname.lastname@example.org, through Facebook messenger or on (03) 8405 3834 with product details and we will check other stores for you and advise whether or not the product will be getting re stocked.
We are happy to take down your details for styles awaiting re-stock and you will be notified when they are available.
Please check for any spam filters that your email app might be blocking our newsletter from being delivered. For work or office emails this may need help from your IT person.
If this doesn't work, please contact us so we can double check your subscription and help troubleshoot.
We want to be the best we can be! Let us know what you love and where we can improve!
Please feel free to contact us by email at email@example.com, through Facebook messenger or on (03) 8405 3834 if you'd wish to give feedback.
We love it when you love your purchases! Please tag us on Instagram in your milli lulo outfits @millilulo